You pay once, $19, for one video. If we can't make it, you get your money back. If it comes out wrong, we make it again or refund you. Payments and refunds for brag for me go through Creem, our reseller and the Merchant of Record for every order.
No video, automatic refund
Sometimes a run can't make a video. The usual causes are sites that need a login, block bots, or show almost nothing without scrolling. When that happens, your order page says so and we ask Creem to refund the full $19 straight away. You don't need to ask.
An order that still has no video about an hour after its run started (or after you paid, if it never started) counts as failed and is refunded the same way.
Something wrong with the video? Remake or refund
If your video is broken (it won't play, cuts off, or is missing its sound or pictures) or gets your site wrong (it shows a different site, or gets your product's name or what it does wrong), email support@letsbrag.app within 14 days of your purchase. Include your order page link (it starts with /b/) and tell us what went wrong. You choose: we make a new video for free, or we refund you in full.
Not quite what you hoped? One free remake
If the video works and is about your site, but it isn't what you hoped for, email us within 14 days with your order page link and we'll make it again once, for free, in the same shape or another one. Each video is made fresh, so the remake will come out different. If the remake is broken or gets your site wrong, the section above applies.
Limits
Refunds for a video you received are limited to one per customer. Automatic refunds for runs that fail are never limited.
How refunds reach you
Creem sends every refund back to the card or payment method you paid with, usually within a few days of approving it. Your bank can take another 5–10 business days to show it on your statement. Refunds are always for the full price, including tax.
Paying through Creem
Creem's buyer terms apply to your purchase. Orders paid for before 6 October 2026 were sold through Paddle.com: Paddle's buyer terms apply to those, their refunds go back through Paddle, and you can ask Paddle for help with one at paddle.net. Nothing in this policy limits any right to a refund you have under the consumer law where you live.
Contact
Shunit Haviv Hakimi, Israel. Email: shunit@letsbrag.app. For help with an order, email support@letsbrag.app.